You can initiate a return for most new and unopened items within 48 hours of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 7 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

If you initiate a return after 7 days, Dbshardware.com may issue a partial refund depending on elapsed time and condition of merchandise.

Return Policy Rules and Exceptions

• Non-Returnable Items

Any item specifically marked as Non-Returnable on the product page will not be accepted for returns.

• Products Returned After 7 Days

Because products decrease in value over time, we offer partial refunds for items returned more than 7 days after delivery. In addition, we may reduce the refund further based on the condition of the merchandise. We also deduct the original and return shipping charges from your refund, as described in the Returns Policy.

• Defective Product and Returns Due to Our Error

Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.

Exchanges and Replacements

If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item. For assistance, please click here to contact us.